Shipping policy
Shipping Policy
Processing time
Orders are processed and shipped within 1–2 business days (Monday to Friday, excluding US holidays). You’ll receive an email with your tracking number as soon as your order ships.
Shipping within the United States
- Standard Shipping: $7.95, or FREE on orders over $49. Estimated delivery: 3–6 business days after shipping.
- Express Shipping: $16.95. Estimated delivery: 2–3 business days after shipping.
We ship to all 50 states. Delivery to Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.
International shipping
We ship to Canada and most countries worldwide via DHL Express and UPS. Shipping rates and estimated delivery times are calculated at checkout based on your address and order weight. International orders may be subject to import duties, taxes and customs fees charged by the destination country; unless they’re prepaid at checkout, these are the customer’s responsibility.
Delays
Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays and carrier delays may affect delivery. If your package hasn’t arrived within 5 business days of its estimated delivery date, contact us and we’ll help.
Wrong address or lost packages
Please double-check your shipping address at checkout. We’re not responsible for packages delivered to an incorrect address provided by the customer. If your tracking shows delivered but you can’t find your package, contact us within 7 days.
Damaged orders
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo. See our Refund Policy for details.
Questions? Contact us at hello@kalmateh.com.