Refund policy

Returns & Refunds

We want you to love your Kalmateh order. If something isn't right, we're here to help.

30-day returns
You can return unused items in their original condition and packaging within 30 days of delivery for a refund to your original payment method. To start a return, email us at hello@kalmateh.com with your order number. Please don't send items back without contacting us first.

Damaged, defective or wrong items
If your order arrives damaged, defective, used or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send you a prepaid return label and ship a replacement, or issue a full refund if you prefer. You won't pay anything for return shipping in these cases.

Non-returnable items
- Opened yerba mate or other food products (for hygiene and food-safety reasons)
- Gift cards
- Items marked as final sale

Return shipping
For returns that aren't due to our error, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days; your bank may take a few additional days to post it.

Subscriptions
Subscription orders follow this same policy once shipped. To skip, pause or cancel future deliveries, see our Subscription Policy or manage your plan from your account.

Return address
Kalmateh – Returns
2970 NW 75th Ave
Doral, FL 33122
United States

Questions? Contact us at hello@kalmateh.com.