Yerba Mate | Kalmateh

FAQ

Can I fly with my Mate?

Yes! You can fly with your mate as long as you ask for hot water for your thermos once you pass through security, as liquids are not allowed to go through. So you can pack your yerba, ask for hot water when you pass through security, and assemble it before going on the plane. Then you can enjoy your mate throughout your flight! 

Will Kalmateh Stainless Steel Products Sweat?

No, our products are sweat resistant. with our vacuum insulated double walled stainless steel Kalmateh technology the gourd nor the thermos will sweat. 

Can I put my Kalmateh products in the freezer, refrigerator, or microwave?

No, please do not put any of our products in the freezer, refrigerator or microwave as it may damage the products. 

Can your products be used with cold beverages?

Yes! In fact, we want you to use our products to make any infusions you may like, including terere which is the iced version of mate! 

What are Kalmateh products made of?

Kalmateh Thermos and Mate Gourds are made with food grade vacuum insulated double-walled stainless steel technology. Our Bombillas that come with the kit are made of stainless steel, and our "Alpaca Bombillas" are made out of a high quality alpaca metal. 

Where are Kalmateh products manufactured?

Kalmateh Thermos, Mate Gourds and stainless steel bombillas are manufactured in China. Kalmateh Alpaca Bombillas as well as the Yerba Mate are made in Argentina. 

Where is Kalmateh Yerba from?

Kalmateh Yerba is from an organic four-generation farm in Misiones, Argentina. 

Do you ship to Internationally?

Yes we do!

How many ounces do your Mate Gourds hold?

Kalmateh Gourds hold up to 8 oz of yerba or liquid. 

Are the lids BPA Free?

Yes! Kalmateh Gourd lids are BPA Free. 

What is the function of the lid?

The function of the Kalmateh lid is so you can take your mate on the go wherever you would like! It helps when traveling so the yerba wont move around or create a mess, as well as helping you drink your infusion without spilling. It also helps keep your beverage warm! 

Are Kalmateh Products Dishwasher Safe?

Our Kalmateh products are not dishwasher safe and should be hand-washed only. You may clean the Mate Gourd lid in the dishwasher, but the rest should be handwashed only. 

How do I wash the Mate Gourd and Thermos?

Please only hand-wash Kalmateh Gourds and Thermos as the dishwasher may ruin the products. They can be easily cleaned by rinsing with warm water and dish soap and then rinsing until the water runs clear and soap free.

How do I wash my Bombilla?

The kit includes a Bombilla cleaner, so you may hand-wash the bombilla with hot water and soap while using the Bombilla cleaner provided to clean the inside as well. 

What is your return policy?

We provide free return labels on all domestic (USA) orders for unused items in their original packaging within 30 days of delivery.

How do I initiate a return?

You can initiate a free return labels on all domestic (USA) orders for unused items in their original packaging within 30 days of delivery here: 

Has my return been processed?

Once a return has been delivered back to us it can take around 7 days before it will be processed and refunded. If it has been longer than that please email hello@kalmateh.com with your RMA # and they will assist!